Terms of Service

1. Acceptance of Terms

By accessing or using the website, services, APIs, or any products offered by Swarm Lab ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you must not access or use our services.

These Terms constitute a legally binding agreement between you and Swarm Lab. We may update these Terms at any time by posting the revised version on this page. Your continued use of our services after any changes constitutes acceptance of the updated Terms.

2. Description of Services

Swarm Lab provides AI-powered software solutions, proprietary frameworks, APIs, and related consulting services including but not limited to:

• PieUI — dynamic generative interface framework
• RAG Plug — schema-first RAG memory platform
• Persistent AI — long-term memory architecture for autonomous agents
• Custom AI agent development and integration services

We reserve the right to modify, suspend, or discontinue any part of our services at any time, with or without notice.

3. Eligibility

You must be at least 18 years of age or the age of legal majority in your jurisdiction to use our services. By using our services, you represent and warrant that you meet these eligibility requirements and have the legal capacity to enter into a binding agreement.

4. User Accounts and API Access

Certain services may require you to create an account or obtain API credentials. You agree to:

• Provide accurate, current, and complete information during registration
• Keep your credentials confidential and not share them with third parties
• Notify us immediately of any unauthorized access to your account
• Be responsible for all activities that occur under your account or API keys

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe pose a security risk.

5. Acceptable Use

You agree not to use our services to:

• Violate any applicable local, national, or international laws or regulations
• Infringe on the intellectual property rights of others
• Transmit malware, viruses, or other harmful code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Reverse-engineer, decompile, or disassemble any part of our services
• Use our services for any illegal, fraudulent, or deceptive activity
• Overload, interfere with, or disrupt the integrity or performance of our services

6. Intellectual Property

All content, code, frameworks, models, trademarks, logos, and other intellectual property on our website and within our services are owned by or licensed to Swarm Lab and are protected by applicable intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of our services or included software, nor may you reverse-engineer or attempt to extract the source code of our proprietary frameworks, unless explicitly permitted in a separate written agreement.

7. Payment and Fees

If you use any paid services, you agree to pay all applicable fees as described at the time of purchase. Unless otherwise stated:

• All fees are non-refundable unless required by applicable law
• We may change our pricing with at least 30 days' prior notice
• Failure to pay may result in suspension or termination of your access
• You are responsible for any applicable taxes

8. Disclaimer of Warranties

Our services are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, we disclaim all warranties including but not limited to:

• Merchantability, fitness for a particular purpose, and non-infringement
• That our services will be uninterrupted, timely, secure, or error-free
• That the results obtained from our services will be accurate or reliable
• That any AI-generated outputs are free from errors, biases, or inaccuracies

9. Limitation of Liability

To the maximum extent permitted by applicable law, Swarm Lab and its directors, employees, partners, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, business, or goodwill
• Service interruption or system failure
• Cost of procurement of substitute services
• Damages arising from unauthorized access to or alteration of your data

Our total aggregate liability for all claims arising from or related to these Terms or our services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Swarm Lab and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of our services, your violation of these Terms, or your infringement of any third-party rights.

11. Termination

We may terminate or suspend your access to our services immediately, without prior notice, if:

• You breach any provision of these Terms
• We are required to do so by law
• We decide to discontinue the services (in whole or in part)

Upon termination, your right to use our services will immediately cease. Provisions that by their nature should survive termination shall remain in effect, including intellectual property, disclaimers, indemnification, and limitations of liability.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable law, without regard to conflict of law principles. Any disputes arising from or related to these Terms or our services shall be resolved through:

• Good-faith negotiation between the parties for a period of 30 days
• If negotiation fails, binding arbitration under internationally recognized arbitration rules
• Each party shall bear its own costs unless the arbitrator decides otherwise

13. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms will remain in full force and effect.

14. Contact

If you have any questions about these Terms of Service, please contact us at info@swarm.ing.